Security System Support and Assistance

If your DSC alarm keypad from us is beeping. Please press *2 on the keypad and note the number on the top edge of the screen. If 3 is showing check your phone line to see if it is operating. If it is 1, 5,6 or 7 Press that number and make a note of the number showing on the top edge of the screen for 1 or the large number that appears. and contact us with that information

If you or one of the people on your contact call tree has changed or number has changed please contact us so we can update your information.

If you or your business is going to drop your landline or switch to a VOIP phone system please contact us so we can ensure your service will be uninterrupted.

When returning a medical alert system, please include the powered off base unit and necklace/wristband (for landline systems) or the necklace and charger (for GPS systems). Medical alert equipment can either be dropped off or mailed to:

919 S 7th St. Ste 300
Bismarck, ND 58504

If an alarm is activated you should expect and answer calls from these caller ID numbers

1-877-206-9141
1-801-781-6173
1-800-318-9486

No, Your Alarm System or Medical alert can be monitored using a 4G LTE Cellular Communicator. Cellular monitor is much more reliable as it is independent of physical phone lines and is powered from the System so it will run off the backup power during a power outage. If you are going to end your Landline service, Please Contact us for solutions.

Unfortunately, they are not. We do however have cellular modules that can be added to most systems to allow for monitoring. This includes the availability of UL Certified cellular communicators for Fire Alarm panels.

Please contact us to schedule Cellular monitoring for your system.

If you have an Uniview or Dahua recorder Click the button below for instructions on how to backup to a USB drive. You can also search on YouTube with the recorder brand and the word backup to find videos for this. Of course you can contact us if you need further assistance.

We can support most other security systems. Support may require programing access codes be available. We also support items related to normal security systems such as building access intercoms and some equipment emergency monitoring.

Links to some of our customers most commonly used apps.

https://dahuawiki.com/SmartPSS_Lite
https://dahuawiki.com/DMSS User Manual is
https://www.uniview.com/Products/Software/PC/EZStation/
https://www.uniview.com/Products/Software/Mobile/UNV-Link/

You to get app alerts from your video system on your phone depending on the recorder and cameras you have. Assisting with these setups is not included in a typical installation and can be subject to service charges to assist in configuring. Motion or AI alerts. See our links page for links to user guides for this. There is also a lot of information on YouTube.